You were expecting an important email hours ago, but it’s not in your inbox. You’ve checked all your other folders. You’ve checked the junk folder. You checked the deleted items folder to make sure you didn’t accidentally miss it. Where could it be?
The Clutter Folder
There’s a strong chance that it has ended up in the Clutter inbox, a new feature of Microsoft Outlook in Office 2016 and 365 that moves low-priority messages to automatically keep your main inbox tidy- and help get you a little closer to that mythical “Inbox Zero”. The downside to this, of course, is that it might be moving your messages unexpectedly until it learns what is and isn’t important to you.
This can be especially irritating if you rely on getting a lot of notification emails that are system-generated. Clutter will see how similar these messages are, and dismissing just a few could inadvertently teach Clutter to move anything fitting that profile. Thankfully, Clutter is usually smart enough not to move anything marked as important, and takes the sender into consideration. This means that interpersonal messages generally won’t get Cluttered.
The other good news is that Clutter doesn’t delete anything, so you’re not losing any data even when it works in unintended ways. The even better news is that you can turn Clutter off if it is consistently causing you problems.
For more information about how Clutter learns your e-mail preferences, check out Microsoft’s support article. As always, our CCE-IT technicians are ready to answer any questions you may have about your e-mail settings. Feel free to contact us through the CCE-IT Service Desk.